At The Experience Coach, we understand that every business is unique. That’s why we offer customized coaching and consulting services that are tailored to your specific needs and challenges. Our team works closely with you to develop a personalized plan that addresses your pain points and helps you reach your full potential.
Unreasonable Hospitality
Based on the NY Times bestselling book, Unreasonable Hospitality,
by Will Guidara, this approach to providing service and hospitality
to your customers will revolutionize how you see and relate to your customers,
to turn them into raving advocates to build loyalty and solid referrals
Let us assess your customer service experience to establish a starting point for your service improvement efforts
Starting at $350
Meet One on One with David L. Brown in a series of coaching sessions to learn how the Unreasonable Hospitality process can be applied to your business, and how to use UH as a competitive advantage
$300 per hour;
discounted packages available
David L. Brown will speak to your group or company to present the Unreasonable Hospitality concept and process framework with examples of how you can use UH to revolutionize your customer service
$2,500 – 1 Hour
$3,500 – 90 minutes
$4,000 – 2 Hours
A full day seminar to introduce the Unreasonable Hospitality process, with concrete examples of how to implement the process in your organization.
$6,000 for up to 100 attendees
A morning seminar to introduce the Unreasonable Hospitality process, with an afternoon workshop to identify touchpoints in your customer experience, and discussion of how to elevate these touchpoints. The next day’s morning workshop will focus on specific actions as well as how to implement these changes.
$10,000 for up to 50 attendees
A morning seminar to introduce the Unreasonable Hospitality process, with an afternoon workshop to identify touchpoints in your customer experience, and discussion of how to elevate these touchpoints. The next day’s morning workshop will focus on specific actions as well as how to implement these changes.
A half day workshop, scheduled at a later date, will focus on what changes have been made, the results, and future steps.
$15,000 for up to 50 attendees
Business Made Simple’s Small Business Flight Plan
Based on the best-selling book How to Grow Your Small Business by Donald Miller,
The Small Business Flight Plan is a step-by-step plan for growing your small business.
As a Coachbuilder Certified Small Business Flight Plan Coach, David L. Brown can guide you
through each aspect of your small business to get you on the path to growth and success.
Small Business Flight Plan
Keynote Speech
This 90 minute multimedia presentation will present the Small Business Flight Plan with
the 6 components of growing a small business
$3,000 – 90 minutes
Small Business Flight Plan
1:1 Coaching
Meet One on One with David L. Brown in a series of coaching sessions to learn how the Small Business Flight Plan will guide you through the steps to growing your small business
$300 per hour;
discounted packages available
Small Business Flight Plan
1 Day Seminar
A full day seminar to present the Small Business Flight Plan and the 6 components of the plan. You will learn the steps to growing your small business
$6,000 for up to 100 attendees
Restaurant Consulting Services
With over forty years experience in the restaurant, hotel, resort and private club industries,
David L. Brown can offer a range of consulting services to your hospitality business.
We offer a detailed analysis of your hospitality operation with industry benchmarks. This includes a front of house review, a heart of house review, and a financial review of your operation.
Starting at $1,500 based on
scope and size of business
Restaurant Menu
Conceptual Development
Let us work with you to present menu ideas based on current culinary and consumer trends, food cost and labor parameters, and items that are unique in your marketplace.
Cost varies depending upon
menu size and scope
We will present menu ideas based on current culinary and consumer trends, food cost and labor parameters, and items that are unique in your marketplace. We will assist with writing the menu(s), cost out and price the menu working with your purveyors, work with designers to layout and print the menu. We will work with your team to write standardized recipes, train your staff, and provide you with a laminated recipe book, along with laminated photos of plate presentations for training.
Starting at $2,500
Find out how The Experience Coach can help you
gain an advantage over the competition!