Make Every Experience
A Competitive Advantage
Become a Customer Service/Hospitality Master
Make Every Experience
Create Customer Advocates
Make More Money
Create Fulfilling Experiences
You Need to Break
Away From the Pack
Customer Expectations
Have Never Been Higher
Our solution teaches you to discover and identify each customer touch point so you can make every experience a competitive advantage and create happy, fulfilled customer champions for your business
Happy, Fulfilled Customers will Become Your Champions
Increase Customer
Satisfaction Metrics
• Improved Survey Responses
• Higher Online Scores
• Better Online Reviews
Save Money
• Organic Social Media Marketing
• Let Your Customers Advocate for You
and Talk You Up to Potential Clients
Grow Revenues
• Increased Customer Visits
• Larger Transactions
Many People Just Like You Struggle With Exceeding Your Customer’s Expectations
David L. Brown • CEO/Guide
With more than 40 years of experience helping administrative offices, clubs, restaurants, resorts and other businesses to elevate their hospitality and increase sales, David L. Brown has a degree from the Cornell University School of Hotel Administration. David is a Certified Club Manager (CCM), a Certified Unreasonable Hospitality Coach, and a Certified Business Made Simple Coach. He has varied experience with The Pebble Beach Company, Westin Hotels, Cracker Barrel Old Country Stores, Andora Restaurant, Perkins, Metropolitan Club of San Francisco, and Chartiers Country Club, among others.
Most Popular Services
Here are a few of our offerings
Unreasonable Hospitality Workshop
One or Two Day Workshop introducing the concept of Unreasonable Hospitality. We will guide your team through the process of identifying your customer touchpoints and formulate plans to elevate each touchpoint to a competitive advantage.
Operational Evaluation
We offer a detailed analysis of your hospitality operation with industry benchmarks. This includes a front of house review, a heart of house review, and a financial review of your operation.
Unreasonable Hospitality
Keynote Presentation
David L. Brown will deliver a 60 to 90 minute presentation introducing the concept of Unreasonable Hospitality, and will explain the process of applying this framework to your business. This is not just for traditional hospitality businesses, but for any business that has customers, guests, clients, patients, students, etc.
How It Works
Getting the Unreasonable Hospitality process started is easy!
Pick a Date
Schedule a Discovery Call for us to
schedule a date for your workshop
Team Workshops
We will work with your team to identify
and brainstorm ways to elevate touch points
Implementation
We will turn each touch point
into a competitive advantage